Privacy policy

Privacy Policy

Domain: fiapop.com Last updated: Dec 15, 2025 Privacy email: privacy@fiapop.com

(1) Overview

This Privacy Policy explains how fiapop.com collects, uses, shares, and protects personal data when you browse, shop, or interact with our services. It also describes your rights and choices.

Quick summary:
  • We collect data needed to process orders, provide support, prevent fraud, and improve the site.
  • We use service providers (payments, shipping, hosting, analytics) who process data on our behalf.
  • We do not intentionally collect sensitive data; please don't send it to us.

(2) Data We Collect

Category Examples Source
Contact identifiers Name, email, phone, shipping/billing address Provided by you at checkout or support
Order & transaction data Items purchased, order totals, returns/refunds Generated when you place or return orders
Device & usage data IP address, device identifiers, browser type, pages viewed, timestamps Collected automatically via cookies and logs
Communications Emails, messages, chat transcripts, photos you send (e.g., damaged item) Provided by you
Marketing preferences Subscription status, campaign engagement (where supported) Provided by you / generated by email systems

Payment processing is handled by third-party processors. We typically do not store full payment card numbers on our servers.

(3) How We Use Personal Data

  • Order fulfillment: process payment confirmation, pack and ship items, send tracking details, manage returns/refunds.
  • Customer support: respond to requests, resolve issues, verify identity, and handle disputes.
  • Security and fraud prevention: detect and prevent fraudulent transactions and protect accounts.
  • Operations and improvement: analytics, debugging, performance monitoring, and user experience improvements.
  • Marketing (where permitted): send promotions and measure campaign effectiveness; you can opt out.
  • Legal compliance: comply with tax/accounting rules and lawful requests.

(4) Cookies & Similar Technologies

We use cookies and similar technologies to keep the site working (cart, checkout, security), remember preferences, understand site usage, and (where applicable) support marketing.

Cookie types
  • Essential: required for core site functions and security.
  • Analytics: help us measure traffic and improve features.
  • Marketing: used to measure or deliver advertising (where enabled and permitted).

You can control cookies through browser settings. Disabling certain cookies may affect site functionality.

(5) How We Share Data

We may share personal data with:

  • Service providers: payment processors, shipping carriers, logistics partners, hosting/IT, analytics, customer support tools.
  • Legal and safety recipients: to comply with law, protect rights, prevent fraud, and respond to lawful requests.
  • Business transfers: in a merger, acquisition, or asset sale, subject to appropriate safeguards.

We do not sell your personal data in the traditional sense. If your jurisdiction defines "sale"/"sharing"broadly (e.g., some ad-tech), you may have opt-out rights.

(6) International Transfers

Because we operate internationally, your data may be processed in countries/regions different from where you live. Where required, we use appropriate safeguards (such as contractual protections) to support lawful transfers.

(7) Data Retention & Security

  • Retention: We keep data only as long as necessary for the purposes described, including legal/accounting obligations.
  • Security: We use reasonable technical and organizational measures to protect personal data, but no system is 100% secure.

(8) Your Rights and Choices

Depending on your location, you may have rights such as access, correction, deletion, portability, restriction, objection, and the right to withdraw consent.

  • Marketing: unsubscribe via the link in emails or contact us.
  • Requests: email privacy@fiapop.com with your request and enough info to verify your identity.

(9) Children's Privacy

Our services are not intended for children under 13 (or the age defined by local law). We do not knowingly collect personal data from children.

(10) Updates to This Policy

We may update this Privacy Policy from time to time. The "Last updated"date reflects the latest revision. Material changes will be posted on this page.

(11) Contact